Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.


Change of mind:

  • *You have 14 calendar days to return an item from the date it is received.
  • To be eligible for a return, your item must be:
  • In the same condition that you received it, as new.
  • All components supplied
  • In the original packaging.
  • If this isn’t possible, a refund will not be possible.


Damaged / Incomplete Goods:

  • Any issues must be raised within 14 days of receipt of goods.


Faulty Goods:

  • Within 30 days of receipt, we will either refund or replace the item with a like for like item, whichever is preferred.
  • For the remainder, we will repair the item under warranty, if a repair is not feasible, we will exchange the item with a like for like item.


Excluded items:

  • Items that are sealed for hygiene reasons - toothbrush heads & Sonic Toothbrushes.



  • You (the customer) will be responsible for your own shipping costs when returning an item.



  • All authorised refunds will be returned to the original source of payment within TEN WORKING DAYS of the item being received.
  • We will email you when this has been processed.
  • In the case of purchasing an item via a deal site, the refund will be returned to the original source of payment by the deal site, not ourselves.
  • We will email you when we have instructed the deal site to refund you within TEN WORKING DAYS of the item being received.
  • In ALL cases of return, please email us directly on with ALL of your order details (if your order is from a deal site we will need the voucher codes to trace the order) and a thorough explanation as for the reason for return.
  • We will supply you a personal returns number and the forms to return the item to us.
  • Do not return an item without obtaining a returns number from us.



  • UK - 5 working days. ROI - 10 working days ROW - Please ask. (subject to change dependent on external forces)
  • Items may be shipped together irrelevant of the cost paid.
  • Should an item be delayed or lost due to customer error, we will not accept any responsibility for the costs incurred.
  • Our Customer Service Terms
  • Please allow 2 working days for a reply to your email.


We are open Monday to Friday, 9 am to 5 pm.

We are closed all national holidays and weekends.