If you are not entirely satisfied with your purchase, we're here to help.
Change of mind:
- *You have 14 calendar days to return an item from the date it is received.
- To be eligible for a return, your item must be:
- In the same condition that you received it, as new.
- All components supplied
- In the original packaging.
- If this isn’t possible, a refund will not be possible.
Damaged / Incomplete Goods:
- Any issues must be raised within 14 days of receipt of goods.
- Within 30 days of receipt, we will either refund or replace the item with a like for like item, whichever is preferred.
- For the remainder, we will repair the item under warranty, if a repair is not feasible, we will exchange the item with a like for like item.
- Items that are sealed for hygiene reasons - toothbrush heads & Sonic Toothbrushes.
- You (the customer) will be responsible for your own shipping costs when returning an item.
- All authorised refunds will be returned to the original source of payment within TEN WORKING DAYS of the item being received.
- We will email you when this has been processed.
- In the case of purchasing an item via a deal site, the refund will be returned to the original source of payment by the deal site, not ourselves.
- We will email you when we have instructed the deal site to refund you within TEN WORKING DAYS of the item being received.
- In ALL cases of return, please email us directly on firstname.lastname@example.org with ALL of your order details (if your order is from a deal site we will need the voucher codes to trace the order) and a thorough explanation as for the reason for return.
- We will supply you a personal returns number and the forms to return the item to us.
- Do not return an item without obtaining a returns number from us.
- UK - 5 working days. ROI - 10 working days ROW - Please ask. (subject to change dependent on external forces)
- Items may be shipped together irrelevant of the cost paid.
- Should an item be delayed or lost due to customer error, we will not accept any responsibility for the costs incurred.
- Our Customer Service Terms
- Please allow 2 working days for a reply to your email.
We are open Monday to Friday, 9 am to 5 pm.
We are closed all national holidays and weekends.